{"id":1731,"date":"2015-12-10T06:39:08","date_gmt":"2015-12-10T06:39:08","guid":{"rendered":"https:\/\/naturalsolar.com.au\/?page_id=1731"},"modified":"2023-03-22T13:50:11","modified_gmt":"2023-03-22T02:50:11","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/naturalsolar.com.au\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<p>[vc_row el_class=&#8221;ads_list care_list&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>sonnenBatterie<\/h4>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2017\/11\/warranty_-_sonnen_1510387_8_version.pdf\">sonnenBatterie Eco Warranty<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2017\/11\/sonnen_-_eco_8.2_-_installation_manual_1-ph_-_kd-228-en-52187_-_x07.pdf\">sonnenBatterie Installation and User&#8217;s Manual<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2017\/11\/ts001_-_sonnen_-_eco_8_-_trouble_shooting_guide_-_v2.pdf\">sonnenBatterie Troubleshooting Guide<\/a><\/li>\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=de.sonnenbatterie.app\">sonnenBatterie Android App Link<\/a><\/li>\n<li><a href=\"https:\/\/itunes.apple.com\/us\/app\/sonnen\/id1058294279?mt=8\">sonnenBatterie Apple\/iOS App Link<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Tesla Powerwall Home Battery<\/h4>\n<p><strong>Powerwall 1<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Daily-Cycle-Tesla-Powerwall-Spec-Sheet.pdf\">Daily Cycle Tesla Powerwall Spec Sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Powerwall-Installation-and-Users-Manual.pdf\">Powerwall Installation and User&#8217;s Manual<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/11\/Powerwall_Warranty_AUS-NZ_2-1.pdf\">Tesla Powerwall Warranty AUS\/NZ 2-1<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<strong>Powerwall 2<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Tesla-Powerwall-2-Datasheet.pdf\">Tesla Powerwall 2 Data Sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Powerwall-Privacy-Notice.pdf\">Powerwall Privacy Notice<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Tesla-APP.pdf\">Tesla APP<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Powerwall-2-AC-Owners-Manual.pdf\">Powerwall 2 AC Owner&#8217;s Manual<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Powerwall_Brochure_v2-1.pdf\"> Powerwall Brochure<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Powerwall-2-AC-Owners-Manual-with-Backup-Gateway-2.pdf\">Powerwall 2 Owner&#8217;s Manual with Backup Gateway<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/PW2-Warranty.pdf\">Tesla Powerwall 2 Warranty<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>SMA Sunny Boy Storage<\/h4>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/09\/SMA-Sunny-Boy-Storage-Operating-Manual.pdf\">SMA Sunny Boy Storage Operating Manual<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/09\/SMA-Sunny-Boy-Storage-Datasheet.pdf\">SMA Sunny Boy Storage Datasheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/09\/SMA-Sunny-Boy-Storage-Warranty.pdf\">SMA Sunny Boy Storage Warranty<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>SolarEdge Products<\/h4>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/SolarEdge-Single-Phase-Inverter-Spec-Sheet.pdf\">SolarEdge Single Phase Inverter Spec Sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/SolarEdge-StorEdge-Interface-Spec-Sheet.pdf\">SolarEdge StorEdge Interface Spec Sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/DC-Optimiser-Power-Optimizer-P300-500_P5-Series_DS.pdf\">DC Optimiser &#8211; Power Optimizer P300-500_P5 Series_DS<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/SolarEdge-Wattnode-Modbus-Meter-Spec-Sheet.pdf\">SolarEdge Wattnode Modbus Meter Spec Sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/SolarEdge-Warranty-Document.pdf\">SolarEdge Warranty Document<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Additional-Files-The-StorEdge-Solution-Enabling-Energy-Independence.pdf\">Additional Files &#8211; The StorEdge Solution &#8211; Enabling Energy Independence<\/a><\/li>\n<li>SolarEdge Monitoring Portal Dashboard Overview \u2013 Youtube:<a href=\"https:\/\/www.youtube.com\/watch?v=0Bk1OowxdvM\" data-rel=\"lightbox-video-0\">https:\/\/www.youtube.com\/watch?v=0Bk1OowxdvM<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Fronius Products<\/h4>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Technical-Data-Fronius-Energy-Package-Fronius-Symo-Hybrid-5-0-3-S.pdf\">Technical Data Fronius Energy Package &#8211; Fronius Symo Hybrid 5 0-3-S<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/fronius-primo-42_0410_2028_326445_snapshot\/\">Operating Manual &#8211; Fronius Symo &#8211; 3.0 &#8211; 20.0<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/fronius-primo-42_0410_2148_507104_snapshot\/\">Operating Manual &#8211; Fronius Primo &#8211; 3.0 &#8211; 8.0<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Operating-Manual-Fronius-Energy-Package.pdf\">Operating Manual &#8211; Fronius Energy Package<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Installation-Fronius-Energy-Package.pdf\">Installation Fronius Energy Package<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/05\/Operating-manual-Fronius-Smart-Meter-63A-3.pdf\">Operating manual Fronius Smart Meter 63A-3<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/05\/Technical-Data-Fronius-Smart-Meter-63A-3.pdf\">Technical Data Fronius Smart Meter 63A-3<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>SunPower\u00a0Solar Panels<\/h4>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/09\/E20-327w-SunPower-Solar-Panels-Data-Sheet.pdf\">SunPower E20 Series 327w Solar Panels Datasheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/09\/SunPower-Solar-PAnels-25YR-Combined-warranty-Aus.pdf\">SunPower Solar Panels Product Warranty<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2016\/09\/SunPower-Solar-Panels-Consumer-Brochure.pdf\">SunPower Solar Panels Consumer Brochure<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/SunPower-P-Series.pdf\">Sunpower p19 spec sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/SUNPOWER-360-MAXEON2.pdf\">Sunpower 360 spec sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/SUNPOWER-400W-PANEL.pdf\">sunpower 400 spec sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/SunPower-Maxeon-Warranty.pdf\">SunPower Maxeon Warranty<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/SunPower-P-Series-Warranty.pdf\">SunPower P Series Warranty<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1557920116177{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h4>Phono Solar Panels<\/h4>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Phono-Solar-250W-Spec-Sheet.pdf\">Phono Solar 250W Spec Sheet<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/premium-module_en4\/\">Phono 260w, 270w, 280w Spec Sheet<\/a>(Poly &amp; Mono)<\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Phono-Solar-Warranty.pdf\">Phono Solar Warranty<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2015\/12\/Installation-Manual-Standard-Module-IEC-201507031.pdf\">Installation Manual (Standard Module IEC) 201507031<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1557920125432{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h4>Hanwha Q-CELLS<\/h4>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/hanwha_q_cells_data_sheet_qpro-g4-1_tl_260-270_2017-01_rev01_au\/\">Hanwha Q-CELLs Q-Pro solar panels data sheet &#8211; 260w &#8211; 270w<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/data_sheet_qplus_bfr-g4_1_275-285_2016-09_rev03_au\/\">Hanwha Q-CELLS QPlus solar panels data sheet &#8211; 280w<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1595907174446{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h4>Canadian Solar<\/h4>\n<ul>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Canadian-Solar-KuPower-300w-panel.pdf\">Canadian Solar 300w spec sheets<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Canadian-Solar-HiKu-360w.pdf\">Canadian Solar 360w spec sheets<\/a><\/li>\n<li><a href=\"https:\/\/naturalsolar.com.au\/wp-content\/uploads\/2020\/07\/Canadian-Solar-Warranty.pdf\">Canadian Solar Warranty<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;projectenquiries_title&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1557918760572{margin-bottom: 0px !important;}&#8221; el_class=&#8221;ts_title&#8221;]<\/p>\n<h2>Have Feedback, Technical Support or a Billing Enquiry?<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;cu_form tse_form&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1566812802658{margin-bottom: 0px !important;}&#8221;]<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' 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ginput_container_text'><input name='input_1' id='input_60_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_60_2\" class=\"gfield gfield--type-text gf_left_half last gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_60_2\" ><label class='gfield_label gform-field-label' for='input_60_2'>Full Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_60_2' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_60_3\" class=\"gfield gfield--type-phone gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_60_3\" ><label class='gfield_label gform-field-label' for='input_60_3'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_60_3' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_60_4\" class=\"gfield gfield--type-email gf_left_half last gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_60_4\" ><label class='gfield_label gform-field-label' for='input_60_4'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_60_4' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_60_5\" class=\"gfield gfield--type-select gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_60_5\" ><label class='gfield_label gform-field-label' for='input_60_5'>What is your reason for contacting us?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_5' id='input_60_5' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please select<\/option><option value='Technical Support' >Technical Support<\/option><option value='Billing Enquiry' >Billing Enquiry<\/option><option value='Complaints\/Feedback' 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id='input_60_7_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_60_7' class='gform_hidden' value='https:\/\/naturalsolar.com.au\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_60_8\" class=\"gfield gfield--type-text gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_60_8\" ><label class='gfield_label gform-field-label' for='input_60_8'>When was the issue first noticed?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_60_8' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li 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