Privacy Policy


Natural Solar Pty Ltd (Natural Solar) is committed to providing you with the highest levels of customer service. This includes protecting your privacy.

The aim of the Natural Solar Privacy Policy is to give you comfort that the personal information you provide to Natural Solar will be kept in the strictest confidence.

This Privacy Policy governs the information we collect about you and your use of information we provide. The policy will disclose what personal information is collected, how it will be used, with whom the information will be shared, the choices available to consumers on collection, safeguards on protection of data and how it can be updated or corrected.

This privacy policy does not apply to parties that may be linked or associated with our website. Those website owners that are responsible for the privacy or the information they collect and should be contacted directly for details of their privacy policies.

We recommend you keep this information for future reference.


Privacy Amendment (Private Sector) Act 2000

In December 2000, the Commonwealth Government of Australia enacted a further privacy legislation, to commence on the 21st December 2001. This privacy legislation was drafted in order to amend the Privacy Act 1988 (implementing the National Privacy Principles) and to include provisions that regulate the way private sector organisations collect, use, disclose, keep secure and provide access to personal information.

All privacy legislation is available for download at the Office of the Federal Privacy Commissioner at

What is personal information?

The Privacy Act 1988 (Cth) defines personal information as information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. It includes your name, age and contact details as well as your financial and health information.

Natural Solar is bound to protect your personal information in accordance with the National Privacy Principles to the extent required by the Privacy Act 1988.

Collection of personal information

The types of information we keep on record will depend on the product or service requested by you.

How do we collect information?

We collect and store information about you when you:

What information do we hold?

In general, Natural Solar keeps a record of one or more of the following types of information:

We also collect statistical data from all visiting traffic through our website. This data includes information regarding:

All statistical information is used on aggregate to provide Natural Solar with general information about our users and to help promote and better our understanding of the way you use and interact with our online services.

Do you use Cookies to store online information?

A “cookie” is a data collection device used on the web where small pieces of information are stored on the client.

Choice and consent

What are your rights?

There is no legal obligation for you to provide us with any personal information. However, without that information, we may not be able to process your application, fulfill your request or provide you with an appropriate level of service.

Do I have to provide consent?

The main purpose of Natural Solar collecting your personal information is to provide, maintain and inform you of our products and services. The terms of our services are detailed in the agreements acknowledged upon any transaction with Natural Solar. With any online transactions, by accepting our User Agreement and Privacy Policy, you explicitly consent to the way we use your personal information.

If at any stage you do not wish to receive further information from Natural Solar regarding our products and/or services, you can contact us by email at [email protected].

Personal information security

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

We have physical, electronic and procedural safeguards to protect your information which is held by us. All online information is stored in electronic database requiring appropriate user authentication for access and is physically stored in secured data-houses located in the United States. All access to information stored electronically is restricted to Natural Solar staff whose job purpose requires access.

Our security measures include, but are not limited to:

Are my online transactions secured?

We provide the maximum level of security when you use our online products and services. All sensitive transactions involving personal information are encrypted using the highest level of encryption (i.e. 128-Bit Encryption using Versign Certificates) meaning you can be assured your information is safe and secure during transit. However, “perfect security” does not exist online.

When do you destroy my information?

We take all reasonable steps to destroy your information in an effective, secure way when it is no longer required by the business. Usually, we keep records for at least five years.

Personal information integrity

We try to ensure that all information we hold about you that we collect, use or disclose is complete, accurate and up to date. We strongly recommend that you:

We ask that you inform us within a reasonable period, by email at [email protected] if you require your information to be updated.

Our disclosure of your information

As a matter of policy, we do not sell any information about you to any third parties. We also do not believe in spamming people with unwanted information. We never disclose any health information without your written consent.

Usually we must get your consent before we tell anyone about you, your accounts or credit information. You can give us your consent expressly or it may be implied by your conduct.

The primary purpose of any personal information recorded is to provide you with a better product and/or service.

External Service Providers

We may disclose your personal information to our external service providers (that may be located overseas) that provide services to us. This is on a confidential basis.

Legal Requests

Natural Solar may lawfully disclose your information is required to do so for law enforcement or regulatory purposes. For example, we may need to give your account information to the court if we are ordered to do so under a subpoena.

Access to personal information

You can request access to your personal information at any time. We will process your requests within a reasonable time, usually 14 days for a straightforward request. More time may be needed, depending on the nature of the request.

There is no fee for requesting access to your personal information from Natural Solar; however we may charge you the reasonable cost of process your request.


These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes a general energy usage of 4000kWh/year for a residential customer on Energy Locals Time of Use Tariff – (TOU – Peak, Off-Peak & Solar Sponge).

The reference price is set by the Australian Energy Regulator (AER) for a financial year in relation to electricity supply to residential customers in the distribution region and is based on an assumed annual usage amount. Any difference between the reference price and the unconditional price of a plan is expressed as a percentage more or less than the reference price. The terms of any conditional discounts are shown, along with any further difference between the reference price and the discount applied if a condition is met, expressed as a percentage more or less than the reference price.