Frequently Asked Questions

Residential Solar

General Solar

Yes, government incentives are available in all states and territories in Australia. The prices quoted are after the Federal Government Rebates have been applied.

SolarTeam can significantly reduce your traditional power consumption and bills whilst easing the stress of future power price hikes. Your electricity provider monitors the power you use from the grid and the solar energy your system collects from its panels. At times, you’ll need more power than your system produces – so it automatically imports electricity from the grid, just as it does now. But you still only ever pay for the power that you import from the grid, the rest is free.

A typical Australian house consumes around 18 kilowatt hours (kWh) per day so a 1-2kW system displaces an average of 25-50% of your average electricity bill. Solar panels produce more energy in Summer than they do in winter.

The solar system only produces the electricity through the collection of sunlight. Therefore, at night no solar panel system is able to produce solar electricity so the household will obtain power directly from the mains. However during the day the collected electricity is still fed back into the grid.

On sunny days your solar system will obtain the best possible electricity collection, however on cloudy days the panels will not collect the same amount. You can expect the panels to gather around half the output that would be achieved on a sunny day. If the electricity for a cloudy day is not enough to cover the household requirements, the system will use power directly from the grid.

During a black out all solar systems will automatically switch off and re-connect once electricity has been restored to avoid any safety issues that may arise for the utility workers repairing the line.

Installation and Services

Typically, installation takes around 8-10 weeks for standard solar installations and 12-14 weeks for Tesla Powerwall systems from receipt of your signed contract and deposit. A member of the Natural Solar team will contact you several days before installation to confirm the date.

The balance of your system is payable on the day of installation unless prior agreement has been made with the Natural Solar team.

Meter connection typically takes between 2-3 weeks after installation.

Once your solar power system is installed you may require a new meter. If you have a traditional accumulation meter (with spinning disk) this will need to be replaced with an interval meter or smart meter. This is because an accumulation meter does not record the energy you export to the grid or the electricity you import from the grid. An interval meter or a smart meter provide half hourly readings of the electricity you consume and the surplus electricity you generate.

The new meters are provided by your electricity provider and generally included with your solar system. If your meter box requires additional work to meet recently updated regulations this will be at an additional charge.

Credits will generally be shown on your bill after a full billing cycle. The exported electricity is recorded within your net meter from the date of meter installation.

After your solar PV system has been installed and if you wish to receive your relevant Feed In Tariff, you will need to enter into an agreement with your electricity provider to access the right plan and obtain the highest buy back rate. This will also include the installation of a smart meter if not already installed.

Commercial Solar

General Solar

Yes, government incentives are available in all states and territories in Australia.  The prices quoted are after the Federal Government Rebates have been applied.